Each item is despatched from our warehouse with a Unique Parcel Identifier (UPI) code . At certain points during the delivery process the items UPI code is scanned which provides parcel-tracking information.
In order to use the parcel-tracking facility you will need to locate your unique UPI number.
Log into your account area and view your order history. Select your most recent order by clicking the view button. You will now arrive at your order information page. Here you will find your unique track and trace (UPI) code along with simple instructions of how and where to enter your UPI code.
From here on you can easily track the progress of your order.
We strive to satisfy customers by delivering on the first attempt, however if this is not possible, we have developed a new carding process that allows (you) the customer to select a re-delivery or collection date of your choosing, via a new web portal, a 24 hour automated self service telephone number or by calling our contact centre and arranging via an agent. Upon receiving these new instructions our depot staff ensure that the parcel is delivered or collected on the date nominated.
*Track & Trace service excludes some 24-hour (next day) delivery items.